Free shipping on order above AED 200+ | Same day delivery in Dubai, Sharjah & Ajman | Delivery 7 days a week

Charging Issues with Your IQOS Device and Pocket Charger

IQOS devices are designed to provide a consistent and reliable experience, but users may encounter issues when trying to charge their devices or pocket chargers. Understanding these common problems and their solutions can help ensure your IQOS device is always ready for use.


IQOS Charging Issues and Solutions

  1. Check the Charging Cable and Adapter

Ensure you are using the official IQOS power adapter and cable. Unofficial accessories may interrupt the charging process.

Verify that the power outlet is functional. Plug another device into the same outlet to confirm it is working.

  1. Avoid Charging with a Laptop

Charging your IQOS device or pocket charger through a laptop may cause interruptions. Always use a wall power outlet for charging.

  1. Inspect the Charging Ports

Check the charging cable entrance of your device for any blockages. Gently blow into the port to remove any dust or debris.

  1. Observe Charging Indicators

When charging, the device's lights should pulse. If the device is deeply discharged, it may take up to 20 minutes to see a light. Be patient and allow adequate time for the device to start showing signs of charging.


Specific Issues with IQOS Pocket Charger

  1. Clean the Contacts

Ensure the contacts between the pocket charger and the holder are clean. Dirty contacts can prevent proper charging. Use a dry cloth to clean them.

  1. Correct Placement in the Charger

Place the holder back inside the pocket charger correctly. The holder's metal connector should be at the bottom of the charger. Improper placement can hinder the charging process.

  1. Check for Deep Discharge

Similar to the device, the pocket charger might take some time to show a charging indicator if it is deeply discharged. Allow up to 20 minutes for the lights to start pulsing.


Troubleshooting Persistent Issues

If you have followed these steps and your IQOS device or pocket charger is still not charging, consider these additional troubleshooting tips:

  1. Reset the Device

Some IQOS models have a reset function. Refer to your device’s user manual for instructions on how to reset it.

  1. Contact Customer Support

If your device or charger still doesn’t work after following all troubleshooting steps, it might be a hardware issue. Contact IQOS customer support for further assistance. They can provide detailed help and arrange for repairs or replacements if necessary.

  1. Regular Maintenance

Keep your device clean and well-maintained. Regularly inspect and clean the charging ports and contacts to prevent issues caused by dirt and debris.


Preventive Measures

To minimize the risk of charging issues with your IQOS device and pocket charger, follow these preventive measures:

  1. Use Official Accessories

Always use the charging accessories provided by IQOS. Third-party cables and adapters can cause compatibility issues.

  1. Keep the Device Clean

Regularly clean the charging ports and contacts to prevent the buildup of dirt and debris.

  1. Store Properly

When not in use, store your IQOS device and charger in a clean, dry place. Avoid exposing them to extreme temperatures or moisture.

  1. Regularly Check for Updates

IQOS occasionally releases firmware updates for their devices. Check for updates regularly and install them to ensure your device functions optimally.


In conclusion, while charging issues with IQOS devices and pocket chargers can be frustrating, they are often resolved with simple troubleshooting steps. By using official accessories, keeping your device clean, and following the recommended charging practices, you can ensure a smooth and reliable experience with your IQOS device. For persistent issues, don't hesitate to contact IQOS customer support for professional assistance. has no affiliation with Philip Morris International (PMI). This is not the official website of PMI and IQOS in the UAE.