Frequently Asked Questions

DO I HAVE TO CREATE AN ACCOUNT TO MAKE AN ORDER?

No, you don't have to create an account to make an order.

IS THERE A MINIMUM AMOUNT FOR THE ORDER?

No, you can make the order for any amount you like. The delivery fee will be added at the time of checkout. For orders above 500, delivery is free.

WHAT IS IQOS?

IQOS is a tobacco heating system. Thanks to the unique technology, IQOS heats tobacco and does not burn it, so there is no ash. A tobacco vapor that is generated by IQOS disappears much faster and smells considerably less than cigarette smoke.

DOES IQOS HELP TO GIVE UP SMOKING?

IQOS is not an alternative to giving up smoking. For those adult smokers who are worried about the health risks related to tobacco consumption the best option would be quitting tobacco in any of its forms.

DOES IQOS GENERATE SMOKE?

No, using IQOS releases a kind of tobacco vapor, which allows to fully sense the true taste of tobacco without combustion, ash or smoke.

WHAT IS THE DIFFERENCE BETWEEN IQOS AND AN ELECTRONIC CIGARETTE?

IQOS uses the technology of heating tobacco without combustion. It releases a kind of tobacco vapor, which allows to fully sense the true taste of tobacco without combustion, ash and smoke. In contrast to an electronic cigarette, which contains liquid, IQOS sticks contain the real tobacco leaf.

ARE IQOS HARMFUL?

IQOS is harmful for health because tobacco is harmful. However, it is relatively less harmful than cigarettes as it contains less than 10% of toxic substances compared to a cigarette.

CAN I SMOKE HEETS WITHOUT IQOS?

No, you can't smoke HEETS like regular cigarettes. Tobacco sticks were created specifically for use with the IQOS heating system. This system is safer for human health, since there is no smoke.

WHEN SHOULD I PUT THE IQOS DEVICE ON CHARGE?

Ideally all the IQOS HEETS device needs to be charged after every use. You must clear it out and put it in the charger and shut the lid to charge it. A blinking light will indicate that the device is being charged.

HOW DOES IQOS HEETS SMELL?

The smell of IQOS HEETS depends on the flavor you choose. At the same time, the smell of sticks is always gentle, light, does not leave its marks on clothes, hands and objects – this is what makes IQOS unique and popular. Many sticks have a menthol flavor additive, so you can feel a cool aroma from IQOS.

HOW LONG CAN WE USE ONE IQOS HEETS STICK?

One IQOS HEETS stick is enough for about 14 puffs. The duration of smoking HEETS is the same as that of regular cigarettes.

HOW TO USE THE HEETS STICK FOR IQOS?

To use the IQOS device, a HEETS Stick is inserted inside through the end port. The heating of the tobacco starts after putting the stick. The device releases some vapors that you need to inhale and then exhale a puff.

IQOS HOW MANY PUFFS?

One Heets tobacco stick allows you to take 14 puffs and lasts for up to 6 minutes. It lets you enjoy your tobacco consumption for a duration similar to the one offered by cigarettes.

WHERE ARE YOUR IQOS HEETS DEVICE FROM?

Our selection of IQOS devices and HEETS are sourced from Russia and Kazakhstan.

WHAT IS IQOS MARLBORO?

IQOS Marlboro are Heat Sticks produced by the Marlboro brand in the United States. It is the biggest cigarette producing plant.